Frequently Asked Questions and General Help
Q: Will the charge on my credit card statement indicate that I have purchased adult material?
A:Your discretion is our #1 priority. No one will be able to tell what the charge is for. Your credit card statement will simply read 'Direct Wholesale'. There is absolutely no indication of you purchasing adult materials.
Q: What is the status of my order?
A: You cancheck the status of your order by loggin into 'My Account' securely using you 'Last Name' and 'Email Address'. Here you can find everything you need to know about your order receive USPS tracking information.
Q: How is my order being shipped?
A: We ship all order out using the USPS. For you safety and ours all orders are shipped using
a trackable ship method. Since all packages are trackable there is never guessing or not knowing exactly where your packge is. All orders are shipped in secured packaging and have no indication that adult materials are contained inside.
Q: Can I return DVDs?
A: We only exchanges DVDs that are defective or damaged. The returned merchandise can only be exchanged for the same item which you are returning. In certain cases if customerthe is extremely unhappy we will make exceptions.
Q: How do you sell DVDs at such low prices?
A: We are a volume distributor. We ship thousands of orders weekly. We house and constantly receive thousands of DVDs daily. We buy them by the truck and pass the savings to you. If you check other adult sites who mark their prices up 300 to 400 percent you will find the same DVDs on their sites for $10 or more that we sell for $2.95 or less. We are the true leader in low priced adult goods - 2nd to none. The only difference between their DVDs and the ones we sell is price - its that simple!
Q: Is my credit card information secure on your site?
A: Your information is highly secured. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information at 128 bits.
Q: How do I create an account to avoid re-typing my information?
A: When you place an order your account is already created. If you click on 'My Account' you can view your account information, past orders and place new orders. For security purposes we do not keep your credit card information on file.
Q: Have I purchased from you before?
A: Chances are if you purchased adult products online we may have a hand in filling your order. In the past 18 months we have purchased a large amount of smaller companies and have merged them into our huge fulfillment network. By doing this we are able to offer the wholesale pricing straight to the consumer with no middle man.
